First – The purpose of the agreement

By booking with us or accessing this website we agree you accept these terms and conditions in full. Do not continue to use Free Tours Bordeaux website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Operator”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. “Travel agency”, “Tour operator” or “ Facilitator” refers to our partners and providers we work with.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of France. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The purpose of this Agreement is to standardise the conditions between our Clients, Free Walking Tours Bordeaux and facilitators. The General Conditions in this Agreement are the framework and successive annexes may be added to it, to become part of the Agreement, including the specific conditions of each tour activity, excursion, wine tours, accommodation, restaurant and/or transfer organised as well as the relevant specifications and validation of the prices according the services chosen by you.

Second –Payment conditions and cancellation fees

For our Free Tour offers the payment is done on voluntary bases at the end of each tour.

For our paid tours Free Walking Tours Bordeaux requires full payment in cash at the beginning of the tour, if not the client cannot participate. In special cases we can invoice the tour activity taken by the client also after the tour took place in case of payment not been done at the beginning of the tour.

Free Walking Tours Bordeaux requires full payment by credit card, internet payment (through our website) or wire transfer to make a reservation. Wire transfer fees are entirely at the charge of the client and can be invoiced by us at any time. We accept payment by AMEX, Visa and Mastercard. There is no charge or service fee for processing credit card payments except with American Express +3%. Payments can only be done in Euros.

Additional costs for cancellations, changes or extra facilities will be charged accordingly.

Third – Cancellation by the client

Free Walking Tours Bordeaux strictly adheres to its cancellation policy and will make no exceptions to the policy. If the client chooses to cancel his or her reservation, Free Walking Tours Bordeaux must receive written notice from the Client, Travel agency or Tour operator about the cancellation via email sent to

The Client, travel agency or tour operator will receive a cancellation confirmation from Free Walking Tours Bordeaux. Every Client, Travel Agent and Tour Operator is subject to the following cancellation fee schedule:

If you notify us of the cancellation 3 or more days before the scheduled departure time, you will receive a full refund. Less than 3 days before the tour will result in zero refund.

Additional costs for cancellations, changes or extra facilities will be charged on our client accordingly.

Four – Cancellation by Free Walking Tours Bordeaux

Full refund will be granted but with no legal extra compensation. We have the whole right to cancel all reservations. No insurance for cancellation or assistance is included in the prices mentioned for all our tours. Free Walking Tours Bordeaux is not obliged to give any explanation for the cancellation of any tours to the clients. An email will be send to the client at any time before or after the tour about the cancellation with information about the refunding.

Fifth – Visit and Schedules

The tours, visits, accommodation and restaurants are made by reservation, so the finalised itinerary will depend on the partners availability and can change last minute.

Sixth – Limitative Clause

Free Walking Tours Bordeaux or any facilitator will not be responsible for any cancellation due to any conditions out of our control (ex. natural disasters, strike, terrorist attack or road intervention). Full cancellation fees will be charged in case of any conditions as mentioned above.

Seventh – Services

During the visit any kind of illegal actions like abusing drugs, threat to the driver or staff, or impoliteness by the client can cause to stop the services immediately.

Eight – Important Documents & Insurance

We are not responsible for additional expenses that may occur, as a result of client not purchasing travel insurance.

The responsibility of Free Walking Tours Bordeaux is limited to our insurance contract clauses.

Each client has to check that he or she has the appropriate documents for their journey: a passport (with visa) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.

In special cases a copy of Passport and visa information of every participant has to be emailed 6 weeks before the tour start to Free Walking Tours Bordeaux. Additional insurance for baggage, health/accident is also strongly recommended and available through most major travel insurance providers but not by us.

Ninth – French transportation rules

We respect the French transportation rules and terms of driving and schedules. Any demand of increasing speed will be denied by the driver to exceed the authorised speed limit or to commit breaches of any highway code rule. Eating, drinking and smoking in the car are strictly forbidden (law of September 17th, 1977).

Tenth – Confidentiality

All the information, either data, databases, procedures or documents that both parties share in any format or medium will be treated by us with absolute confidentiality and will not send, assign them to any other party or use them for any other purposes other than those agreed in the Agreement.

The confidentiality clause will remain in force indefinitely after this Agreement is terminated.

Eleventh – Applicable Law and Jurisdiction

This Agreement will be governed and construed in accordance with the French legislation. To resolve all controversies that may arise from the interpretation, execution and resolution of this Agreement, both Parties submit to the jurisdiction of the Courts of the city of Bordeaux, expressly waiving any other jurisdiction that may correspond them. In accordance to all the foregoing and with the will to be bound.

Twelfth – Our Promotional Materials

Photographs and videos taken by us or our partners during a tour are the property of Free Walking Tours Bordeaux, and may be used in promotional materials. Feedback, both verbal and/or written, provided by Clients about a Tour is also our property, and may be used in promotional materials, including our website and social media.